General Terms and Conditions (GTC) from Rock-n-Riders


Validity of GTC

We render all deliveries and services on the basis of the following GTC, in the version valid at the time of the order. In all other cases the provisions of OR (Schweizerisches Obligationenrecht) on contract of sale (Kaufvertrag) as well as other Swiss laws and decrees are valid.



The prices are indicated in Swiss francs incl. taxes.. Errors and price alterations excepted.



Delivery is only carried out in return for payment by Paypal or Pre-Payment. Warehouse pick-ups are strictly by appointment only.


Delivery and delays

The goods will be delivered to the indicated address of the buyer. The delivery costs to addresses in Switzerland are free after CHF 150.00. .

The orderer is bound to receive the goods. Deliveries in Switzerland will normally happen within one week. When the goods are out of stock, there may be delays of a month or more. In such cases the orderer will be informed and then has the right to place a written withdrawal from the contract within 5 days. 

Any visible damage to delivery bags and/or boxes, or non-delivery must be reported to customer support immediately. We will then make every effort to clarify the situation with the customer and/or carriers.


Fulfillment of the contract

For the dimension and the carrying out of deliveries our confirmation is authoritative. As long as no particular place of fulfillment is agreed by the parties or results from the nature of the trade, the handing over of the goods to the chosen haulier (e.g. Swiss post) counts as delivery. If not expressly agreed differently, with the dispatch of the goods, benefit and risk pass over from the sender to the orderer.



If the orderer supplies evidence for defects in delivered goods, Rock-n-Riders will provide the removal of the defects or a substitute delivery within a reasonable amount of time. Should Rock-n-Riders not succeed in doing so, the orderer may by his/her choice cancel the purchase or have a price reduction. Excluded from guarantee are defects and interference, such as natural wear and tear, improper use, interference of the customer or third party, excessive strain or extreme influence of the environment. If the customer further sells the products, he/she is responsible for the adherence to domestic and foreign export conditions.


Duty of information

The parties inform each other in time about obstacles which might endanger the fulfillment of the contract or lead to unsuitable solutions.


Return conditions

The articles have to be sent back in the original packaging to us within 10 days with indication of the reason for the returning. We reserve us the right to refuse withdrawals if the item is damaged, washed, worn (short try-on excluded) or is not in a hygienically excellent condition (e.g. smoke/sweat). The delivery/packing fee for return has to be covered by the buyer.


Safety and data protection

All data needed for business transaction are stored. All personal data are treated confidentially. Address information may be used for advertising purposes internally or with third parties.

Every transaction by creditcard or postfinance is authorized and checked by the relevant firm. Blocked or false cards can not be used.


Final provision

Jurisdiction lies with the courts of Dagmarsellen (LU), Switzerland.

 Dagmarsellen, März 2019